Pine Solutions Limited (PSL), a cloud communications provider, is processing over 20 million transactions a month now and providing services to more than 15 percent of Bangladesh mobile phone users. PSL brings all key communications channels - SMS, Chat Bots (including Viber, Facebook Messen-ger), voice, and push notifications - into a single platform that offers a high-volume, two-way enterprise customer engagement solution.
It's being highly appreciated by corporate clients for supporting their messaging needs, according to a press release.
PSL continued A2P SMS growth for the company as a result of new client wins and the continued local expansion of its services.
PSL enables companies to create seamless user experiences across channels, easily connecting with the CRMs of enterprises to ensure the right message is delivered at the right time, and using the right channel.
The heart of PSL communications solution is its built-in support for failover and custom workflow curation, giving businesses the tools they need to build smooth interactions with consumers with diverse preferences, habits and levels of access.
The solution comes with powerful automation options, rich workflow and campaign builders, and state-of-the-art reporting and analytics, available over APIs, Web portal or in an on-premises, hybrid cloud installation.
"PSL is the only full-stack communication platform-as-a-service solution provider in Bangladesh. It's built on private cloud infrastructure and unsurpassed connectivity to telecoms operators locally and around the globe.
"We've been expanding it by adding popular communication channels and building a robust omni-channel capacity for user engagement on any platform or device, anywhere in the world," said Sanjida Farhana, PSL founder and Managing Director.
She said to help sustain its growth through 2017, PSL recently invested into R&D, technical infrastructure, and local region support, marking the biggest outlay of its kind since the company's inception in 2014.
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