Published: 01:18 PM, 16 May 2019 Last Update: 02:31 PM, 16 May 2019
Infobip brings mobile messaging solutions to DESCO customers in city
Infobip, a global cloud communications company for businesses and leader in omnichannel engagement, is enabling mobile messaging solutions for Dhaka Electric Supply Company Limited (DESCO).
DESCO, an organisation under the Ministry of Power, serves nearly one million consumers in northern Dhaka.
By using Infobip’s omnichannel solution, DESCO can choose the optimal communication channels for specific types of messages, available on a single communication platform, said a press release on Thursday.
These channels include text messages, and a number of chat app channels such as WhatsApp, Telegram and Facebook Messenger, RCS, Push and more.
DESCO is currently using a two-way Application-to-Person (A2P) SMS, which is helping and reminding their customers with billing related notifications such as due date for bill payment, late payment reminders and payment confirmations.
Infobip is enabling DESCO to better serve its customers as they are now able to conveniently review their billing information and receive short-term or long-term power outage notifications via A2P SMS.
“We’re looking forward to increasing our customers’ trust, loyalty, ease and satisfaction by utilising mobile messaging,” said Brig Gen Md Shahid Sarwar, managing director of DESCO.
Md Rahad Hossain, country manager of Infobip Bangladesh, said that they are thrilled to help DESCO enhance their customer experience in enabling an efficient billing dialogue where customers can quickly receive answers on a particular statement or payment inquiry.
“We’re also looking forward to introducing DESCO to additional messaging solutions enabling customer dialogue over chat apps, RCS, and E-mail to name a few,” he said.
Infobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide.
