Published: 11:19 PM, 11 September 2026
Banglalink tops 8 out of 11 KPIs in BTRC's Quality of Service report
Banglalink the country's leading digital operator, has secured the top position in compliance across all Network, District and Upazilla-level KPIs in the Bangladesh Telecommunication Regulatory Commission's (BTRC) Quality of Service (QoS) assessment for July 2026.
Banglalink ranked first in 8 out of 11 Key Performance Indicators (KPIs) in BTRC's monthly report on QoS of "Cellular Mobile Phone Operators" for July 2026. The achievement reflects the operator's continued focus on network performance, service quality and compliance with regulatory QoS requirements.
The report published by BTRC for all mobile network operators, including Grameenphone, Robi and Teletalk represents a significant development in the assessment of mobile network performance in Bangladesh. QoS reports submitted by mobile operators for the first time are being reconciled, reviewed and verified by BTRC, with verified performance data being assessed at the national, district and upazila levels.
In the July 2026 QoS report, Banglalink achieved top positions across eight BTRC service metrics, which include 2G Call Setup Success, 4G Average UE (User Equipment) Throughput DL (downlink), 4G E-RAB Non-Retainability, VoLTE Call Setup Success, VoLTE Drop/ Abnormal Release, Mixed Voice Setup Success, CSFB Success, and SMS Completion. The current QoS assessment primarily reflects mobile network performance from a network centric perspective.
Previously, mobile operators submitted QoS reports primarily at the national level, without a systematic process for verification and reconciliation by the regulator. Under the present framework, BTRC has introduced a more structured process for independently reviewing and validating operator submitted QoS data. The resulting reports provide a more comprehensive assessment of network performance across different geographic areas.
Commenting on the achievement, Taimur Rahman, Banglalink's Chief Corporate and Regulatory Affairs Officer said, "This achievement validates our intense focus on network architecture and operational performance. We aim to maintain consistency and strive for greatness in terms of infrastructure optimization, ensuring stable service for our consumers and maintaining highly reliable network connectivity across Bangladesh."
Banglalink is building a complete digital ecosystem for Bangladesh, with network connectivity as its foundation. The company is strengthening nationwide access through Direct-to-Cell satellite connectivity with Starlink, while Voice over Wi-Fi is enhancing indoor coverage and calling experiences. Beyond connectivity, Banglalink operates Toffee, the country's largest infotainment-focused OTT platform, and is now expanding into digital financial services through its payment subsidiary Mukto Pay.
Together, these capabilities position Banglalink to provide an end-to-end digital experience connecting customers, enabling communication, delivering entertainment and facilitating digital payments.
