Published: 12:32 AM, 07 July 2026
Civil Service Functionaries Still Lag Behind in ICT and English Language
Despite significant progress in digital transformation and public administration reforms, many civil service functionaries in Bangladesh continue to face challenges in information and communication technology (ICT) skills and English language proficiency, according to educationists, governance experts, and policy analysts.
Over the past decade, the government has introduced numerous initiatives to digitize public services under the vision of building a Smart Bangladesh. Online service delivery, digital record management, e-governance platforms, and electronic procurement systems have become increasingly common. However, experts believe that the effectiveness of these initiatives depends largely on the capacity of government officials to use modern technologies efficiently and communicate effectively in English. Administrative experts say that although younger officers generally possess better digital skills, many officials still struggle with advanced computer applications, data analysis, cybersecurity awareness, and the effective use of digital platforms. In addition, limited English proficiency often creates barriers in understanding international policy documents, negotiating with foreign development partners, participating in global conferences, and preparing high-quality official reports. Governance specialists argue that English remains an essential language in diplomacy, international trade, technology transfer, and global public administration. As Bangladesh expands its engagement with international organizations and foreign investors, stronger English communication skills among civil servants are becoming increasingly important.
ICT professionals also note that rapid technological advancements require continuous learning. Artificial intelligence, cloud computing, digital governance, data management, and cybersecurity are now integral to efficient public administration. Without adequate training, civil servants may find it difficult to keep pace with evolving technologies and meet citizens' expectations for fast and transparent public services. Training institutions have introduced various professional development programs, including ICT workshops, language courses, and digital literacy initiatives. Nevertheless, experts believe that these efforts should be expanded and made more practical. They recommend regular competency assessments, mandatory refresher courses, internationally recognized certification programs, and greater use of online learning platforms to strengthen professional capabilities. Policy analysts further suggest integrating ICT and English proficiency into recruitment, promotion, and performance evaluation systems. Such measures, they argue, would encourage continuous skill development while improving the overall efficiency and accountability of the civil service.
Citizens and business representatives have also emphasized the importance of digitally competent and globally connected public officials. Efficient use of technology and effective communication can reduce administrative delays, improve service delivery, enhance transparency, and strengthen public confidence in government institutions. Experts conclude that Bangladesh has made remarkable progress in digital infrastructure, but the success of e-governance ultimately depends on a skilled and adaptable civil service. Strengthening ICT competence and English language proficiency among government functionaries will be essential for achieving efficient public administration, attracting international investment, and supporting the country's long-term development goals in an increasingly interconnected world.
